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Customer Help

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Common purchase queries answered

Orders and Shipping

It depends on the delivery method you selected. Orders shipped with standard shipping should arrive in 3-5 days.

You can buy any product by selecting ‘Buy Now’ option for quick checkout experience. However if you want to purchase more products, we recommend that you use Cart. You will have to create an account to complete your purchase. This will allow us to set up a password protected profile for you, so you can check your order history, track your shipments and manage your payment and shipping details.

We may be able to cancel the order if it has not been shipped yet. Please call us or email support. If the order had been shipped you will have 30 days to return it. You will find return instructions on the packing slip with your purchase.

Yes, you must be a registered user on our website to place your order. This allows you to check your order history, track your shipments and manage your payment and shipping details.

At the moment we are not able to ship internationally.

If you need to change the shipping address for your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible once the order has been processed for shipping.

Yes, we are able to ship to PO boxes and APO/FPO addresses. Please make sure to enter the correct address information during checkout to ensure smooth delivery.

We partner with reputable shipping carriers such as UPS, FedEx, and USPS to ensure timely and reliable delivery of your orders.

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery.

In the rare event that your package is lost or delayed, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure that your package is delivered to you as soon as possible.

If you need to swap an item

Returns and Exchanges

Our return policy allows you to return most items within 30 days of purchase for a full refund or exchange. Please refer to our Returns and Exchanges page for detailed information on eligibility criteria and exceptions.

To initiate a return or exchange, please log in to your account and navigate to the Orders section. Select the order containing the item you wish to return or exchange and follow the prompts to initiate the process.

In most cases, we do not charge a restocking fee for returns. However, certain items may be subject to restocking fees or other return restrictions. Please refer to our return policy for more information.

Whenever possible, we encourage you to return items in their original packaging to ensure safe transit and expedite processing. However, if the original packaging is no longer available, please use appropriate packaging to protect the item during shipping.

Once we receive your returned item, it may take up to 7-10 business days for us to process the return and issue a refund to your original payment method. Please note that processing times may vary depending on the volume of returns.

Final sale items are typically non-returnable and non-exchangeable. Please review the product description and terms carefully before purchasing final sale items.

If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to arrange for a replacement or refund, depending on the circumstances.

We may offer free return shipping on certain items or orders. Please check our return policy or contact customer service for more information on return shipping options.

Yes, you can exchange an item for a different size or color, subject to availability. Simply follow the return process outlined on our website, and indicate your preference for an exchange during the return initiation.

If you receive the wrong item, please contact our customer service team immediately. We will arrange for the return of the incorrect item and send you the correct item as soon as possible at no additional cost.

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